#CelebratingSocialCare

15/04/2025

In April, we’re joining Skills for Care in #CelebratingSocialCare month! This campaign gives an opportunity to spend the month championing the people who work in the sector who can often be undervalued.

The people contacting us often struggle to know who to speak to or who is responsible for what within the sector. Our advice service helps people to raise issues and get the support they need, and so we get to see examples of best practice play out when staff take swift action to ensure the best possible care for the person involved. We asked our advice team to share their success stories of working with people across the social care sector. They said…

“We approached adult social care on behalf of a client, who told us her partner wanted to return home. Working with his social worker and advocate, I was impressed by their knowledge and focus to ensure his wishes were met, and the least restrictive care option sought. This resulted in him returning home with a 24 hour care package.”

“Concerned to hear that a person in their own home was having restrictions on when they could see their friend, we contacted their local safeguarding team.  Thanks to the safeguarding team’s prompt intervention to protect this person in a vulnerable situation, the issue was quickly resolved to the relief of us all.”

“We recently supported someone who was generally happy with the care provided by the home but had concerns about a particular part of the resident’s care and it’s consequences to their safety and wellbeing. After talking to us and raising their concerns with the care home’s manager, the manager acknowledged the issues with the care provided and acted in a reassuring and transparent way including raising an alert about the care provided with the local authority’s safeguarding team. The manager’s actions demonstrated honesty, accountability and transparency and reassured the person that contacted us for support.“

“I recently had contact with a social worker as a result of raising concerns about someone’s care and wellbeing. The social worker was extremely responsive, clear in addressing our concerns and thanked us for raising them. This can be a really difficult part of our role, so it was really positive to receive this response.”

“We recently advised someone whose relative’s needs had changed to the extent that their care home were struggling to provide the right care for them. There were also medical professionals involved in this person’s care, who were clear that the changes were temporary, and things would improve. We encouraged communication between the care home and medical staff. The relative was able to facilitate this and a plan was agreed to continue the person’s care in their current care home.”